Alternative dispute resolution and Online dispute resolution
On 12 March 2013 the Parliament adopted in plenary two legal acts as first-reading agreements being the result of negotiations with the Council on the basis of earlier IMCO reports, namely a Directive on alternative dispute resolution for consumer disputes (ADR) and a Regulation on online dispute resolution for consumer disputes (ODR). Whereas the ADR directive will ensure that quality out-of-court entities exist to deal with any contractual dispute between a consumer and a business,
the ODR regulation will establish a European electronic platform offering a single point of entry to those who seek to resolve a dispute which has arisen from a cross-border e-commerce transaction.
ODR platform will be operational in January 2016.
ODR platform will be operational in January 2016.
Plenary
- ADR: European Parliament legislative resolution of 12 March 2013 (PDF - 249 KB)
- ODR: European Parliament legislative resolution of 12 March 2013 (PDF - 207 KB)
- Consolidated texts of the agreement put to vote in plenary (ADR) (PDF - 255 KB)
- Consolidated texts of the agreement put to vote in plenary (ODR) (PDF - 209 KB)
Committee
- ADR Final Report (PDF - 392 KB)
- ODR Final Report (PDF - 341 KB)
- ADR Compromise amendments (PDF - 362 KB)
- ODR Compromise amendments (PDF - 379 KB)
- ADR Amendments (PDF - 298 KB)
- ODR Amendments (PDF - 306 KB)
- ADR Draft Report (PDF - 333 KB)
- ODR Draft Report (PDF - 279 KB)
- Rule 50 with JURI (PDF - 51 KB)
- 2011 IMCO opinion (PDF - 145 KB)
- Notice to members: Summit on ADR for Consumers in the Internal Market (PDF - 831 KB)
European Commission documents
- Commission proposal ADR (PDF - 216 KB)
- Commission proposal ODR (PDF - 314 KB)
- Communication from EC on ADR and ODR (PDF - 163 KB)
- ADR and ODR Impact Assessment (PDF - 1 MB)
- ADR and ODR Impact Assessment Executive Summary (PDF - 161 KB)
- 2001 Recommendation (PDF - 109 KB)
- 1998 Recommendation (PDF - 41 KB)
Press
- 12-03-2013: New EU rules to ensure rapid redress for disappointed shoppers (PDF - 1 MB)
- 11-03-2013: Faster and more efficient help for disappointed shoppers (PDF - 1 MB)
- 11-12-2012: Deal on rapid redress for disappointed shoppers (PDF - 1 MB)
- 12-07-2012: Counting the cost of consumer conflicts (PDF - 83 KB)