Consumer Protection Policy
The Lisbon Treaty reaffirms consumer protection as a horizontal and key EU policy, stipulating that consumer protection requirements shall be taken into account in defining and implementing other Union policies and activities (Art.12 TFEU). The European Consumer Agenda, adopted by the EC on 22 May 2012, promises to do exactly that: to set out a strategic framework for the Union's consumer policy for the years to come, integrating consumer interests in all Union policies.
IMCO has been always very active in promoting an effective consumer policy to ensure healthy markets in which consumers can operate safely and with confidence where cross-border trading and innovation are encouraged. An active consumer policy should enable citizens to reap the benefits of the internal market to its full potential, by offering them a wider choice of high quality products and services at competitive prices.
subject files
- New agenda for European Consumer Policy
- Consumer rights directive
- Alternative dispute resolution and online dispute resolution for consumer disputes
- Package travel and assisted travel arrangements
- Product safety and market surveillance
- European single market for electronic communications and to achieve a connected continent
- subject files on Consumer protection (PDF - 184 KB)