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Parliamentary questions
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16 February 2017
Question for written answer E-001085-17
to the Commission
Rule 130
Nuno Melo (PPE) , Fernando Ruas (PPE) , Cláudia Monteiro de Aguiar (PPE)

 Subject:  Iberia's failure to comply with European rules
 Answer in writing 

When Portuguese Members have to go to Strasbourg, they often fly with Iberia, with a stop-over in Madrid.

The flight from Porto to Madrid has constantly been delayed, with the result that Members have been unable to get to work on time.

EP and Council Regulation (EC) No 261/2004 of 11 February 2004 stipulates that passengers are entitled to compensation if their flight was delayed owing to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Complaints have been made to Iberia in order to claim the compensation payable in accordance with the legal requirements.

Iberia has invariably refused to pay the sums in question.

According to Court of Justice case law, passengers whose flights were delayed for three hours or more can invoke the right to compensation (judgment of 19 November 2009, Sturgeon, and judgment of 23 October 2012, Emeka Nelson and others v Deutsche Lufthansa AG and TUI Travel plc and others v Civil Aviation Authority).

How is it that a long-established airline of Iberia’s size can refuse to obey Union law and fail to fulfil its obligations as regards punctuality and conditions of carriage?

Original language of question: PT 
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