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Parliamentary questions
PDF 38kWORD 19k
18 April 2019
E-002007-19
Question for written answer E-002007-19
to the Commission
Rule 130
Ivo Belet (PPE)

 Subject:  Readability of general terms and conditions
 Answer in writing 

Article 5 of Directive 93/13/EEC(1) stipulates that terms offered to the consumer in writing must be drafted in plain, intelligible language.

However, the directive does not contain any specific provisions defining ‘plain’ or ‘intelligible’. As a result, there are still a good many consumers who find it difficult to read general terms. These problems mainly relate to the font chosen, font size and layout.

Several consumer organisations have already addressed this issue and called for improvements.

Is the Commission willing to take measures to improve the readability of general terms and conditions, particularly for the benefit of vulnerable consumers?

(1)Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts, OJ L 95, 21.4.1993, p. 29.

Original language of question: NL 
Last updated: 3 May 2019Legal notice