Procedure : 2019/2937(RSP)
Document stages in plenary
Document selected : O-000037/2019

Texts tabled :

O-000037/2019 (B9-0059/2019)

Debates :

PV 28/11/2019 - 13
CRE 28/11/2019 - 13

Votes :

Texts adopted :


Parliamentary questions
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20 November 2019
O-000037/2019/rev.1
Question for oral answer
to the Commission
Rule 136
Andreas Schwab, Christian Ehler, Pilar del Castillo Vera, Angelika Niebler, Róża Thun und Hohenstein, Edina Tóth
on behalf of the PPE Group
 Answer in plenary 
 Subject: 0800 customer service numbers

Although the introduction of the EU roaming regulations, the EU-wide emergency number 112 and the European Electronic Communications Code were important steps towards a proper single market in telecommunications, the EU needs to do more as obstacles remain.

One particular hurdle that is unacceptable in our single market relates to the 0800 toll free service number. This number is used, for example, to allow family members of hospital patients to call and request information. However, the number does not currently work across borders, making it impossible for family members to call a hospital in another Member State to request information about a patient.

As this situation is unacceptable in an integrated and functioning single market:

What does the Commission intend to do to develop a European solution for making sure that the 800 toll free service number can be used in cross-border calls in the EU?

Will the Commission present Parliament with an initiative to deal with this problem?

Is the Commission prepared to work, with a view to completing the single market, towards establishing a universal toll free number for the EU?

Submitted: 20/11/2019

Lapses: 21/02/2020

Last updated: 25 November 2019Legal notice