Making travellers’ lives easier

We all love to travel, but do you know what to do if things go wrong? When there is an emergency, your flight gets cancelled or you lose your passport? There are EU rules in place to make travellers' lives easier. Here are a few key points to remember.

If you are in need of emergency assistance (police, fire, medical):

• call 112 – this is the free EU–wide emergency phone number which is also operational in Turkey, Croatia and Montenegro

Don't forget your free European health insurance card, which you can get from your national health insurance provider:

• it entitles foreign travellers to urgent medical aid in all 27 EU member states plus in Liechtenstein, Norway and Switzerland

• under the same conditions and at the same cost (which in some countries means free) as people insured in that country

If your flight or train is delayed or cancelled, you are entitled under EU rules to:

• reimbursement in case of a long delay, cancellation or denied boarding

• assistance (from meals to hotels) while waiting for a delayed journey or rerouting

Learn more about your passenger rights by clicking on the link on the right

If you are arrested, lose your passport or need other consular assistance outside the EU, but your country has no diplomatic mission in that country:

• contact any other EU member state's embassy or consulate

• you are entitled to help from them under the same conditions as their nationals

Last but not least: no need to switch off your phone while in another EU member state because from 1 July you can talk and surf the internet at a lower cost than before. Learn more about new roaming charges by clicking on the link on the right.

Bonnes vacances!