There is no obligation on Member States to share with the Commission statistics on the number of complaints received in relation to lost, delayed or damaged baggage.

Although the limited information that is available indicates that measures put in place by organisations such as IATA — http://www.iata.org/pressroom/facts_figures/fact_sheets/pages/bip.aspx — have led to some improvements in baggage handling, this does not minimise the distress and inconvenience caused to those passengers who are affected. The Commission is currently considering how this issue might be addressed in the context of its review on passenger rights in the air transport sector.