Apple warranties

19.3.2013

Question for written answer E-003053-13
to the Commission
Rule 117
Arlene McCarthy (S&D)

Various Member States including Italy and the Netherlands have taken national action against Apple for its failure to provide a sufficiently high level of consumer protection with regard to warranties on its products. In particular with regard to the requirements of the 1999 EU Product Warranty Directive, Apple has not been providing customers with a free two-year warranty on its products, and has been mis-selling customer protection plans to provide the cover a warranty should provide.

Does the Commission intend to investigate Apple for failure to abide by Article 5 of the 1999 EU Product Warranty Directive?

OJ C 11 E, 15/01/2014