Availability of help with Commission databases for applicants

29.8.2016

Question for written answer E-006357-16
to the Commission
Rule 130
Daniel Dalton (ECR)

I was recently contacted by a constituent who was attempting to register products on the Commission’s Cosmetic Products Notification Portal (CPNP) in order to be able to sell to customers in another EU Member State.

They registered their company and requested access to the portal, receiving an acknowledgement email; however, after a month, access had still not been granted, causing them significant problems with their customers. During this time they attempted to contact the portal, but with no telephone number available and no easily available email address, simply a form on the website, they made no progress in chasing up their application’s failure to be processed.

Understandably, resources are limited in the management of these databases, but given the commercial importance of their speedy action in processing applicants’ requests, would it be possible for the Commission to provide a helpline to assist businesses when there is a delay?