Question for oral answer to the Commission Rule 115 Sonia Alfano, Marc Tarabella, Alain Cadec, Isabelle Durant, Bernadette Vergnaud, Carlos Coelho, Cristian Silviu Buşoi, Claudette Abela Baldacchino, Amelia Andersdotter, Eric Andrieu, Elena Oana Antonescu, Kriton Arsenis, Liam Aylward, Zoltán Bagó, Zigmantas Balčytis, Burkhard Balz, Erik Bánki, Elena Băsescu, Regina Bastos, Catherine Bearder, Heinz K. Becker, Ivo Belet, Sandrine Bélier, Jean-Luc Bennahmias, Phil Bennion, Izaskun Bilbao Barandica, Lothar Bisky, Philippe Boulland, Maria Da Graça Carvalho, Françoise Castex, Lara Comi, Emer Costello, Jean Louis Cottigny, Jürgen Creutzmann, Vasilica Viorica Dăncilă, Chris Davies, Susy De Martini, Marielle de Sarnez, Anne Delvaux, Mark Demesmaeker, Christian Ehler, Ioan Enciu, Ismail Ertug, Sari Essayah, Tanja Fajon, João Ferreira, Knut Fleckenstein, Gaston Franco, Mariya Gabriel, Pat the Cope Gallagher, Ildikó Gáll-Pelcz, Marietta Giannakou, Catherine Grèze, Nathalie Griesbeck, Matthias Groote, Françoise Grossetête, Sylvie Guillaume, Fiona Hall, Małgorzata Handzlik, Malcolm Harbour, Marian Harkin, Jolanta Emilia Hibner, Jim Higgins, Vincenzo Iovine, Liisa Jaakonsaari, Lívia Járóka, Krišjānis Kariņš, Martin Kastler, Tunne Kelam, Seán Kelly, Evgeni Kirilov, Mojca Kleva Kekuš, Jürgen Klute, Dieter-Lebrecht Koch, Eija-Riitta Korhola, Ádám Kósa, Jan Kozłowski, Rodi Kratsa-Tsagaropoulou, Agnès Le Brun, Jo Leinen, Corinne Lepage, Eva Lichtenberger, Krzysztof Lisek, Monica Luisa Macovei, Ramona Nicole Mănescu, Marian-Jean Marinescu, Hans-Peter Martin, Jiří Maštálka, Véronique Mathieu Houillon, Marisa Matias, Hans-Peter Mayer, Erminia Mazzoni, Mairead McGuinness, Gesine Meissner, Louis Michel, Ana Miranda, Gay Mitchell, Elisabeth Morin-Chartier, Norbert Neuser, Katarína Neveďalová, Rareş-Lucian Niculescu, Miroslav Ouzký, Ivari Padar, Rolandas Paksas, Antigoni Papadopoulou, Antonyia Parvanova, Sirpa Pietikäinen, Pavel Poc, Maurice Ponga, Phil Prendergast, Franck Proust, Mitro Repo, Michèle Rivasi, Robert Rochefort, Ulrike Rodust, Marie-Thérèse Sanchez-Schmid, Petri Sarvamaa, Jacek Saryusz-Wolski, Vilja Savisaar-Toomast, Olga Sehnalová, Joanna Senyszyn, Bart Staes, Georgios Stavrakakis, László Surján, Csaba Sándor Tabajdi, Hannu Takkula, Claudiu Ciprian Tănăsescu, Isabelle Thomas, Róża Gräfin von Thun und Hohenstein, Catherine Trautmann, Ramon Tremosa i Balcells, Rafał Trzaskowski, Ioannis A. Tsoukalas, Ivo Vajgl, Adina-Ioana Vălean, Lambert van Nistelrooij, Alejo Vidal-Quadras, Axel Voss, Henri Weber, Josef Weidenholzer, Sabine Wils, Hermann Winkler, Iuliu Winkler, Anna Záborská, Andrea Zanoni, Gabriele Zimmer, Niccolò Rinaldi, Malika Benarab-Attou, Tiziano Motti, Monika Flašíková Beňová
Subject: European emergency number 112: Non-implementation of resolution of Parliament of 5 July 2011 and Article 26 of Directive 2009/136/EC
On 5 July 2011 Parliament adopted a resolution on universal service and the 112 emergency number (P7_TA(2011)0306). This resolution emphasised the need for greater efforts in implementing and promoting 112, the EU-wide emergency number, and called on the Commission to take a number of specific measures under Directive 2009/136/EC.
Achievements in the implementation of Directive 2009/136/EC by the Commission have been insufficient thus far. For example, no accuracy or reliability criteria for caller location have been defined as requested in Article 26(5) of Directive 2009/136/EC. In addition, despite the very low and stagnating awareness of 112 (only 27 % of EU citizens are aware of its existence), no noteworthy efforts have been made to address the issue of deficient information to our citizens. 112 also remains inaccessible to a majority of people with disabilities, although accessibility was requested in Directive 2009/136/EC, in the resolution of 5 July 2011 and in Written Declaration 0035/2011 of 12 September 2011 on the need for accessible 112 emergency services.
With regard to the request of Parliament as expressed in its abovementioned resolution, when will the Commission provide Parliament with a detailed action plan (including resources and timetable)?
In particular, attention should be paid to:
– provision of impactful information to citizens about 112 and of support measures to Member States for advertising and awareness-raising campaigns (Article 26(6)),
– the development of mandatory accuracy and reliability criteria for providing caller location information to the emergency services (Articles 26(5) and 26(7)),
– the setting of meaningful reliability and quality requirements as well as Key Performance Indicators (KPI) for the entire 112 service chain (resolution of 5 July 2011),
– accessibility of 112 for people with disabilities using Next Generation 112 technologies (Article 26(4) and resolution of 5 July 2011),
– implementation of a ‘reverse 112’ system for alerting citizens concerning impending major incidents (resolution of 5 July 2011).