Acest document nu este disponibil în limba dvs. și vă este propus într-o altă limbă dintre cele disponibile în bara de limbi.

Consumer complaints about e-commerce

24.6.2008

Answer in plenary

ORAL QUESTION H-0545/08
for Question Time at the part-session in September I 2008
pursuant to Rule 109 of the Rules of Procedure
by Giovanna Corda
to the Commission

The findings of a recent European Consumer Centre (ECC) survey have highlighted an extremely large number of disputes involving online purchases (in 2007, 2 583 disputes and 8 834 complaints).

Does the Commission not consider that, in view of the exponential development of e-commerce, it should launch information campaigns to warn consumers against the risks arising from this new form of commerce, and set up urgent and effective procedures to settle such cross-border disputes, especially in the most frequent cases, i.e. non-delivery or delivery of unsatisfactory products?

Tabled: 24.06.2008

Aviz juridic - Politica de confidențialitate