Modernisation of EU consumer protection rules: A new deal for consumers

13-12-2018

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection, as part of its 'new deal for consumers' package of measures. The proposal comes after a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive showed that the EU consumer legislation is fit for purpose, but could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. The proposal, which would amend four consumer protection directives, focuses on various consumer issues, including penalties for infringements, transparency on online marketplaces, protection for consumers of 'free' digital services, the right of withdrawal and dual quality of products. The rapporteur’s draft report would reject those proposed changes that would weaken the right of withdrawal. It would also clarify details for transparency in search results on online marketplaces, propose further harmonisation of the maximum fines for infringements, and require the Commission to develop a mobile app that would help EU consumers to file complaints with the European Consumer Centres and the Online Dispute Resolution (ODR) Platform. Second edition. The 'EU Legislation in Progress' briefings are updated at key stages throughout the legislative procedure.

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection, as part of its 'new deal for consumers' package of measures. The proposal comes after a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive showed that the EU consumer legislation is fit for purpose, but could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. The proposal, which would amend four consumer protection directives, focuses on various consumer issues, including penalties for infringements, transparency on online marketplaces, protection for consumers of 'free' digital services, the right of withdrawal and dual quality of products. The rapporteur’s draft report would reject those proposed changes that would weaken the right of withdrawal. It would also clarify details for transparency in search results on online marketplaces, propose further harmonisation of the maximum fines for infringements, and require the Commission to develop a mobile app that would help EU consumers to file complaints with the European Consumer Centres and the Online Dispute Resolution (ODR) Platform. Second edition. The 'EU Legislation in Progress' briefings are updated at key stages throughout the legislative procedure.