The Rights of Airline Passengers

This survey provides an opportunity,inter alia, to examine trends in air transport from the point of view of commercial management, trends which have important repercussions for the economic interests of passengers. After providing an overview of changes in the supply structure of air travel brought about by deregulation the concept of "yield management" , which profoundly affects passengers interests, and computerised reservations systems (CRS) where Community legislation has been a genuine success. The authors of the survey have also described the legal aspects and their implications at various levels, namely the Warsaw Convention, the IATA rules and Community legislation.