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Modernisation of EU consumer protection rules: A new deal for consumers

15-04-2019

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection rules, as part of its 'new deal for consumers' package of measures. The proposal followed a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive showed that the EU consumer legislation is fit for purpose, but could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. ...

On 11 April 2018, the European Commission adopted a proposal for a directive on better enforcement and modernisation of EU consumer protection rules, as part of its 'new deal for consumers' package of measures. The proposal followed a fitness check of consumer legislation and an evaluation of the Consumer Rights Directive showed that the EU consumer legislation is fit for purpose, but could benefit from certain aspects being clarified and brought into line with the reality of the digital economy. The proposal, which would amend four consumer protection directives, focuses on various consumer issues, including penalties for infringements, transparency on online marketplaces, protection for consumers of 'free' digital services, the right of withdrawal and dual quality of products. On 21 March 2019, Parliament and the Council reached provisional agreement on the proposal. The agreement rejects the proposed changes that would weaken the right of withdrawal. It bans several unfair commercial practices in all circumstances, and allows dual quality of products to be declared as misleading on a case-by-case basis. Parliament is expected to vote on the provisional agreement during the April II plenary session. Third edition. The 'EU Legislation in Progress' briefings are updated at key stages throughout the legislative procedure.

EU consumer protection rules

10-07-2018

The IA is aimed at underpinning new legislation in the field of consumer protection, as called for in various European Parliament resolutions. It represents a considerable body of work, based on extensive evaluation and consultation. Methodological weaknesses include the narrow range of options to calibrate the evaluation findings. Secondly, there are some presentation issues, which do not facilitate consideration of the Commission’s choices. For instance, the large space devoted to consultation ...

The IA is aimed at underpinning new legislation in the field of consumer protection, as called for in various European Parliament resolutions. It represents a considerable body of work, based on extensive evaluation and consultation. Methodological weaknesses include the narrow range of options to calibrate the evaluation findings. Secondly, there are some presentation issues, which do not facilitate consideration of the Commission’s choices. For instance, the large space devoted to consultation comes at the expense of useful and more sound information.

Revision of consumer law directives (including injunctions):the 'New Deal for Consumers'

17-04-2018

Following the creation of an internal market, in which goods should be able to circulate freely to the benefit of producers, traders and consumers alike, the digital revolution has both increased the chances for growth in trade and highlighted the existing obstacles, such as differences in the details of consumer protection legislation. Following an extensive evaluation exercise focused on a number of EU directives adopted over the years, the European Commission is keen to simplify, streamline and ...

Following the creation of an internal market, in which goods should be able to circulate freely to the benefit of producers, traders and consumers alike, the digital revolution has both increased the chances for growth in trade and highlighted the existing obstacles, such as differences in the details of consumer protection legislation. Following an extensive evaluation exercise focused on a number of EU directives adopted over the years, the European Commission is keen to simplify, streamline and modernise the existing EU consumer rules to ensure that they are future-proof, as well as to facilitate the necessary coordination and effective action from national authorities and public enforcement bodies. In its 2018 work programme, the European Commission announced that it would be introducing a package of legislative proposals including a wide range of proposed directives. The package is aimed at filling a number of very specific gaps in current EU consumer law, while also taking due account of ongoing legislative procedures related to online and offline sales of goods and digital content. This implementation appraisal aims to cover all the directives (cf. tables 1-7) that form the basis of the area targeted by the package.

Protecting and empowering EU consumers

14-02-2017

Wide-ranging consumer protection: The European system has developed over 30 years, with direct benefits for consumers in various areas of their daily lives. High standards and more choice: EU rules impose the highest safety requirements in the world, not least for toys. Lower prices: Mobile phone roaming costs have decreased by 92 % since 2007 and will be abolished in June 2017. All European travellers will then 'roam like at home'. More safety: Thanks to EU road safety laws, Europe has the lowest ...

Wide-ranging consumer protection: The European system has developed over 30 years, with direct benefits for consumers in various areas of their daily lives. High standards and more choice: EU rules impose the highest safety requirements in the world, not least for toys. Lower prices: Mobile phone roaming costs have decreased by 92 % since 2007 and will be abolished in June 2017. All European travellers will then 'roam like at home'. More safety: Thanks to EU road safety laws, Europe has the lowest accident fatality rate in the world – deaths fell by 43 % between 2001 and 2010 and again by 17 % from 2010 to 2015.

Consumer protection in the EU: Policy overview

01-09-2015

'Consumers, by definition, include us all. They are the largest economic group in the economy, affecting and affected by almost every public and private economic decision', were the words of US President JF Kennedy in 1962, which marked the dawn of consumer rights. A lot has changed since then, but the fast-paced and ever-changing world is still a constant in our daily lives as consumers. In recent years, EU consumer policy has shifted from the technical harmonisation of standards to the recognition ...

'Consumers, by definition, include us all. They are the largest economic group in the economy, affecting and affected by almost every public and private economic decision', were the words of US President JF Kennedy in 1962, which marked the dawn of consumer rights. A lot has changed since then, but the fast-paced and ever-changing world is still a constant in our daily lives as consumers. In recent years, EU consumer policy has shifted from the technical harmonisation of standards to the recognition of consumer protection as a part of the effort to establish a 'Europe for citizens'. But what precisely does the European Union' consumer protection legislation encompass and which tools are used to monitor and improve the protection of European consumers? This document seeks to answer these questions, providing a snapshot of the main consumer policy developments in recent years, together with success stories, shortcomings and future challenges for legislators.

How the EU budget is spent: Consumer programme

24-04-2015

EU consumer policy for the 2014-20 period is defined in the European Consumer Agenda, which is complemented in its financial aspects by the Consumer programme. The 2014-2020 programme has a budget of €188.8 million, corresponding to around €0.05 per consumer per year. The four key areas are: product safety; information, education and consumer advice; enhanced access to redress mechanisms for citizens; and better national enforcement of consumer rights.

EU consumer policy for the 2014-20 period is defined in the European Consumer Agenda, which is complemented in its financial aspects by the Consumer programme. The 2014-2020 programme has a budget of €188.8 million, corresponding to around €0.05 per consumer per year. The four key areas are: product safety; information, education and consumer advice; enhanced access to redress mechanisms for citizens; and better national enforcement of consumer rights.

Věra Jourová - Justice, Consumers and Gender Equality - Hearings of European Commissioners-designate

26-09-2014

The Commissioner-designate for Justice, Consumers and Gender Equality is Vĕra Jourová. Her hearing will take place before the Committee on the Internal Market and Consumer Protection, the Committee on Legal Affairs, the Committee on Civil Liberties, Justice and Home Affairs and the Committee on Women's Rights and Gender Equality on Wednesday 01 October 2014 (13:30−16:30).

The Commissioner-designate for Justice, Consumers and Gender Equality is Vĕra Jourová. Her hearing will take place before the Committee on the Internal Market and Consumer Protection, the Committee on Legal Affairs, the Committee on Civil Liberties, Justice and Home Affairs and the Committee on Women's Rights and Gender Equality on Wednesday 01 October 2014 (13:30−16:30).

European Added Value in Action: The Added Value of EU Policy on Mobile Telephone Roaming Charges

15-07-2014

This ‘At a Glance’ publication is part of a series of summaries of the added value of existing EU policies in practice. Previous publications in this series include summaries of the benefits of the European single market and the added value of EU action in the fields of airline services and air passenger rights.

This ‘At a Glance’ publication is part of a series of summaries of the added value of existing EU policies in practice. Previous publications in this series include summaries of the benefits of the European single market and the added value of EU action in the fields of airline services and air passenger rights.

New consumer rights applicable across the EU

16-06-2014

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