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Directive (2013/11/EU) on alternative dispute resolution for consumer disputes (the 'ADR Directive') provides an out-of-court solution for consumers to resolve disputes on goods and services purchased from traders established in the single market. Together with Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes (the 'ODR Regulation'), the ADR Directive forms a horizontal EU-level framework for alternative dispute resolution. The significant increase of online sales, in ...

The impact assessment (IA) underpinning the revision of the alternative dispute resolution (ADR) framework presents a robust intervention logic. It puts forward four policy options (including a non-regulatory option) with varying degrees of ambition; however, the description of the different policy options would have benefited from more depth and detail. The IA assesses the policy options in terms of their economic, social and environmental impacts and their effects on fundamental rights. While large ...

The European Commission proposed to raise the level of protection provided to consumers against unfair commercial practices. On 19 September 2023, the co-legislators reached a provisional agreement on the proposal to amend the two key directives in this area. This agreement has been endorsed by the Committee on the Internal Market and Consumer Protection (IMCO), and Parliament is expected to vote on the agreed text during its plenary session in January 2024.

On 30 March 2023, the European Commission presented a proposal for a directive on common rules promoting the repair of goods. The proposed directive aims to mitigate current patterns of business and consumption, marked by frequent and premature replacement and discarding of goods. The proposal seeks to save costs for consumers and facilitate the development of a resource-efficient circular economy. The proposed directive would apply to the repair of goods within and outside the legal guarantee. In ...

The study conceptualises personal pricing, distinguishing different forms including individual prices and group prices. It summarises empirical insights on the occurrence of personal pricing in practice and related consumer attitudes. In its legal part, it analyses whether and how current EU law deals with this phenomenon and identifies regulatory gaps and legal uncertainty, on the basis of which recommendations for future regulation of personalised pricing are presented. This document was provided ...

The rise of online sales and marketplaces poses new challenges to product safety, consumer protection, and unfair business practices. At the same time, e-commerce has the potential to facilitate more sustainable production processes and consumption patterns and ensure more circularity. This study provides information on the role of e-commerce in implementing the European Green Deal and makes recommendations for future action. This document was provided by the Policy Department for Economic, Scientific ...

The IA is based on solid expertise, with ample information in 13 annexes, some of which form an integral part of the analysis (namely Annexes 5 and 12 for the problem definition and Annex 8 for the assessment of the options' impacts). The qualitative and quantitative assessment of the options is concise, balanced and logical. The IA is transparent regarding methods, assumptions and uncertainties in the analysis, which it addresses through a sensitivity analysis to ensure a robust evidence base. The ...

On 30 March 2022, the Commission published a proposal for a directive empowering consumers for the green transition, through better protection against unfair practices and better information. The proposal is designed to enhancing consumer rights in making informed choices in order to play an active role in the transition to a climate-neutral society. It proposes new rules to provide consumers with information on products' sustainability, in particular their durability and reparability, at the point ...

Right to repair

Briefing 12-01-2022

The European Commission has announced the establishment of a 'right to repair', with a view of saving costs for consumers and facilitating the development of a circular economy. The right to repair may refer to different issues and situations: repair during the legal guarantee, the right to repair after the legal guarantee has expired, and the right for consumers to repair products themselves. Rates of repair depend on the type of a product, with the cost of repair being the most important reason ...

Directive 2008/48/EC on credit agreement for consumers (the CCD) is part of the legal framework tackling consumer protection and the development of the internal market. Despite improvements in enforcing consumer protection policy, there are shortcomings in particular regarding the scope of application of the directive and the uneven regulatory choices made in the 27 EU Member States for implementing it. Moreover, there are new challenges – such as digitalisation and data collection, use and processing ...