Cross-Border Alternative Dispute Resolution in the European Union

15-06-2011

The study identifies barriers to the use of ADR schemes by consumers in the EU, especially in cross-border cases. It assesses other legislation relevant for consumer redress: the European Small Claims Procedure, the Injunctions Directive and the Mediation Directive. Finally, it examines ways to improve the effectiveness of cross-border ADR and the usefulness of a European legal instrument.

The study identifies barriers to the use of ADR schemes by consumers in the EU, especially in cross-border cases. It assesses other legislation relevant for consumer redress: the European Small Claims Procedure, the Injunctions Directive and the Mediation Directive. Finally, it examines ways to improve the effectiveness of cross-border ADR and the usefulness of a European legal instrument.

Extern avdelning

Civic Consulting (Berlin) : Frank Alleweldt (Project director), Senda Kara (Scientific director), Neva Nahtigal (Coordination, ADR analysis), Tom Van Dyck (Legal analysis), Justine Verbeke (Legal analysis), Evelyne Terryn (Second reader legal analysis), Roman Brock (Contributor, German law) and Paulina Komorowska (Contributor, Polish law)