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Procedimiento : 2011/0373(COD)
Ciclo de vida en sesión
Ciclos relativos a los documentos :

Textos presentados :

A7-0280/2012

Debates :

PV 12/03/2013 - 5
CRE 12/03/2013 - 5

Votaciones :

PV 12/03/2013 - 8.6
Explicaciones de voto
Explicaciones de voto

Textos aprobados :

P7_TA(2013)0066

Acta literal de los debates
Martes 12 de marzo de 2013 - Estrasburgo Edición revisada

11.9. Resolución de litigios en línea en materia de consumo (A7-0236/2012 - Róża Gräfin von Thun und Hohenstein) - Resolución alternativa de litigios en materia de consumo (A7-0280/2012 - Louis Grech)
MPphoto
 
 

  Anna Maria Corazza Bildt (PPE), in writing. − I voted in favour of the new legislation on alternative dispute resolution and online dispute resolution, which will enhance the possibilities for consumers and businesses to solve claims outside of court through quicker, easier and cheaper procedures. I welcome that this proposal does not reinvent the wheel, but rather builds on existing dispute resolution mechanisms in the Member States, while encouraging those countries which do not have one to put one in place. It is also important to raise awareness about these mechanisms and make them known across borders. I therefore support that companies are encouraged to inform customers about which ADR they operate under. In addition, I welcome the creation of an online platform, in which standard forms and electronic translation will further facilitate matters for business and consumers. These rules are about making the internal market work more effectively in practice, without tampering with legal certainty.

 
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