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Procédure : 2011/0374(COD)
Cycle de vie en séance
Cycles relatifs aux documents :

Textes déposés :

A7-0236/2012

Débats :

PV 12/03/2013 - 5
CRE 12/03/2013 - 5

Votes :

PV 12/03/2013 - 8.5
Explications de votes
Explications de votes

Textes adoptés :

P7_TA(2013)0065

Débats
Mardi 12 mars 2013 - Strasbourg Edition révisée

11.9. Règlement en ligne des litiges de consommation (A7-0236/2012 - Róża Gräfin von Thun und Hohenstein) - Règlement extrajudiciaire des litiges de consommation (A7-0280/2012 - Louis Grech)
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  Anna Maria Corazza Bildt (PPE), in writing. − I voted in favour of the new legislation on alternative dispute resolution and online dispute resolution, which will enhance the possibilities for consumers and businesses to solve claims outside of court through quicker, easier and cheaper procedures. I welcome that this proposal does not reinvent the wheel, but rather builds on existing dispute resolution mechanisms in the Member States, while encouraging those countries which do not have one to put one in place. It is also important to raise awareness about these mechanisms and make them known across borders. I therefore support that companies are encouraged to inform customers about which ADR they operate under. In addition, I welcome the creation of an online platform, in which standard forms and electronic translation will further facilitate matters for business and consumers. These rules are about making the internal market work more effectively in practice, without tampering with legal certainty.

 
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