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 Full text 
Tuesday, 16 April 2019 - Strasbourg Provisional edition

Better enforcement and modernisation of EU consumer protection rules (debate) (debate)

  Jasenko Selimovic, on behalf of the ALDE Group. – Mr President, a couple of years ago, online, I booked a room in an amazing hotel for the price of nothing. The rooms were beautiful; the view was amazing; the furniture was just too good to be true. And when I got there, it turned out that it really was too good to be true. It was not beautiful, not amazing, not a hotel. It was actually a garage that somebody had transformed into a kind of room that I was supposed to live in. The purpose of this legislation is to avoid such scenarios in the future, because this is an experience that many European consumers have in everyday trade online.

The proposal that is on the table is actually defending that, and I think, in that way, it is a victory for consumers. It defends the right to withdrawal – which in my case would be very suitable, in that in that position. It actually took a very reasonable stance on the contentious issue of the dual quality of products. I do understand it’s very difficult, but it is a good point that we have, and it makes it more difficult for the unserious businesses to trick you. What we are doing, the new transparency requirements online, will make sure that the ranking criteria on your site is clearly visible. That you cannot cheat with that. The new provision will stop the fake reviews from taking place, and the ambition is that, in the future, the amazing view is just simply amazing. I think this is good legislation, and I hope that my colleagues will not fall into the trap of putting it back, sending it back to the committee because of this contentious issue of dual—quality products.

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