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Parliamentary questions
PDF 102kWORD 19k
27 November 2018
E-005990-18
Question for written answer E-005990-18
to the Commission
Rule 130
Alfred Sant (S&D)

 Subject:  Commission information on the right to compensation for delayed air passengers under EC law
 Answer in writing 

The Commission’s ‘Your Europe’ web portal, whose purpose is to advise citizens about their EU rights, states that when travelling by air, if ‘you reach your final destination with a delay of three hours or more you are entitled to compensation if the delay is not caused by extraordinary circumstances’(1).

Nevertheless, Article 6(1)(a) of Regulation (EC) No 261/2004(2) on air passenger rights states that the definition of a delay includes a ‘a flight to be delayed […] for two hours or more in the case of flights of 1 500 kilometres or less’. Furthermore, Article 7(1)(a) goes on to stipulate that ‘passengers shall receive compensation amounting to EUR 250 for all flights of 1 500 kilometres or less’. There is clearly a discrepancy between the three hours stated on the Commission’s web portal, and the two hours stated in the regulation.

Can the Commission clarify the minimum duration of a flight delay that entitles a passenger to compensation?

Can it apply this clarification to the communication portals dedicated to EU air passengers?

(1)https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
(2)OJ L 46, 17.2.2004, p. 1.

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