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Parliamentary questions
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18 September 2019
E-002852-19
Question for written answer E-002852-19
to the Commission
Rule 138
Fulvio Martusciello (PPE)

 Subject:  Pricing procedures/evaluation of online booking sites
 Answer in writing 

While online hotel booking has now become increasingly common, one of the most frequent causes of complaint relates to growing difficulties with this service, according to the European consumer centres.

Commission findings dating from 2016 reveal that two-thirds of the sites checked added supplementary charges to promotional offers and failed to disclose all relevant information at the time of booking.

In view of this and in order to protect the rights of purchasers:
1. Can the Commission say how this widely-used service is evaluated?
2. What criteria are used by online sites in altering the price of a service purchased in advance, thereby undermining consumer protection?
3. What instruments are available to the Commission to avoid distortion of free competition?
Original language of question: IT 
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