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Parliamentary questions
PDF 38kWORD 10k
24 January 2020
E-000401/2020
Question for written answer
to the Commission
Rule 138
Eugen Jurzyca
 Answer in writing 
 Subject: Right of withdrawal when purchasing a vignette online

In Austria, a digital vignette is valid for consumers no earlier than 18 days after purchase.

The Austrian national motorway company (1) justifies this by Directive 2011/83/EU (2) , according to which consumers can withdraw within 14 days from the online purchase of a product or service.

Since, in addition to e-mail, it is also possible to withdraw from the contract by traditional mail, three additional days are taken into account for the eventual sending and delivery of the mail. This means that a digital vignette is valid from the 18th day after purchase, and only then is the use of motorways and expressways in Austria permitted.

Other countries that offer the possibility of purchasing a vignette online have not established such a right for consumers, and the vignette is valid from the moment of purchase.

Is the Commission aware of this?

Is it necessary or possible to interpret Article 9 of Directive 2011/83/EU, or another Union regulation, in such a way that the consumer's 14-day right of withdrawal also applies to the online purchase of a motorway vignette?

(1) https://shop.asfinag.at/en/.
(2) Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
Original language of question: SK
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