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Parliamentary questions
PDF 41kWORD 9k
12 May 2020
Question for written answer
to the Commission
Rule 138
Alessandra Basso (ID), Marco Dreosto (ID), Annalisa Tardino (ID), Alessandro Panza (ID), Simona Baldassarre (ID), Marco Campomenosi (ID), Matteo Adinolfi (ID)
 Subject: Consumers and airlines

Many consumers have reported the behaviour of some airlines which are not responding to requests for reimbursement of travel that has been cancelled due to COVID-19.

The airlines either do not respond or maintain it is a case of ‘force majeure’, and refuse to give reimbursements. Others are providing vouchers, while still others offer the option of reimbursement, but only in the future.

While we understand the dramatic economic impact the current health crisis is having on airlines, this behaviour is likely to shift the cost of the crisis onto passengers.

In the light of the above, can the Commission answer the following questions:

1. What further measures will it take, in addition to the guidelines already published, to ensure the proper application of Regulation (EC) No 261/2004 on the rights of air passengers, which provides for reimbursement or re-routing when an airline cancels a flight?

2. What other measures are planned in order to support airlines in their management of reimbursements and to address their cash flow problems, thereby averting the unfair treatment of travellers?

Original language of question: IT
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