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Parliamentary questions
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27 April 2017
Question for written answer P-002949-17
to the Commission
Rule 130
Viviane Reding (PPE)

 Subject:  Abolition of roaming charges
 Answer in writing 

The European Union has kept its promise by putting an end to roaming charges. As from 15 June 2017, European consumers will pay the same price for their calls, text messages and mobile data, whether they move around within the EU or stay in their own country.

Unfortunately, some consumer associations have noted that in response to this measure, certain telephone operators, in particular in Luxembourg, have wasted no time in proposing to their customers a change in the content and prices of their telephone packages.

Do these practices, which seek to amend fixed-term contracts before the end of those contracts and which sometimes include alternative offers of solely national contracts, comply with existing EU rules?

What measures does the Commission intend to take to prevent such practices, to monitor the situation and to look at the more general impact of the abolition of roaming charges on the prices of telephone packages in Europe? What obligations and powers do the national regulators have in this regard?

What advice would the Commission give consumers on how to react to any price increases or changes in the content of their telephone packages?

Original language of question: FR 
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