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Parliamentary questions
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26 July 2018
Question for written answer P-004161-18
to the Commission
Rule 130
Matthijs van Miltenburg (ALDE)

 Subject:  Air passengers' rights
 Answer in writing 

There is still considerable uncertainty about air passengers’ rights. In the event of flight delays and cancellations, it is not easy for passengers to assert their rights in relation to airlines, and rules are not always respected. This week, Ryanair has written to EUClaim stating that it refuses to consider claims submitted via intermediary bodies. Ryanair is only prepared to consider applications that come from passengers in person. However, in practice individual claims often receive either a negative response or none at all. Europe has a responsibility to protect consumers. Regulation (EC) No 261/2004 does not sufficiently do so, and needs to be revised to make it more stringent. The European Parliament has already taken steps to this end, and it is now necessary for the Council to act.

Is the Commission aware of Ryanair’s letter to EUClaim? If so, what view does it take of the letter?

Will the Commission again urge the Council of the European Union to make progress with the revision of Regulation (EC) No 261/2004 so that European consumers can assert their rights more easily in relation to airlines such as Ryanair? If so, what practical steps will the Commission take to bring this about?

Original language of question: NL 
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