Summary title: Petition No 0222/2021 by D. K. (German) on the revision of the European Package Travel Directive
Petition number: 0222/2021
Topics: Consumer Rights
Country: European Union
Name: D. K.
The petitioner points out that the tourism industry worldwide is threatened by COVID-19 and the associated travel restrictions. In addition, the petitioner claims that under the European Package Travel Directive, tour operators are required to refund the entire travel price within 14 days if a trip cannot take place due to unavoidable extraordinary circumstances. However, the petitioner argues that tour operators either receive delayed refunds or do not receive any refunds from the airline companies. As a result, small and medium-sized tour operators are forced to close their business. She therefore calls on the European Parliament to revise the European Package Travel Directive in order to impose on customers the obligation to pay a proportion of the cancellation fees in the event of cancellation due to force majeure.