Petition No 0222/2021 by D. K. (German) on the revision of the European Package Travel Directive  
Petition data  

0222/2021

Summary title: Petition No 0222/2021 by D. K. (German) on the revision of the European Package Travel Directive

Petition number: 0222/2021

Topics: Consumer Rights

Country: European Union

Petitioner data  

Name: D. K.

Petition Summary  

The petitioner points out that the tourism industry worldwide is threatened by COVID-19 and the associated travel restrictions. In addition, the petitioner claims that under the European Package Travel Directive, tour operators are required to refund the entire travel price within 14 days if a trip cannot take place due to unavoidable extraordinary circumstances. However, the petitioner argues that tour operators either receive delayed refunds or do not receive any refunds from the airline companies. As a result, small and medium-sized tour operators are forced to close their business. She therefore calls on the European Parliament to revise the European Package Travel Directive in order to impose on customers the obligation to pay a proportion of the cancellation fees in the event of cancellation due to force majeure.