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Procedure : 2008/2621(RSP)
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Texts tabled :

RC-B6-0377/2008

Debates :

PV 03/09/2008 - 15
CRE 03/09/2008 - 15

Votes :

PV 04/09/2008 - 7.5
CRE 04/09/2008 - 7.5
Explanations of votes
Explanations of votes

Texts adopted :

P6_TA(2008)0406

Debates
Wednesday, 3 September 2008 - Brussels OJ edition

15. Question Time (Commission)
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  President.

Question No 40 by Giovanna Corda (H-0545/08 )

Subject: Consumer complaints about e-commerce

The findings of a recent European Consumer Centre (ECC) survey have highlighted an extremely large number of disputes involving online purchases (in 2007, 2 583 disputes and 8 834 complaints).

Does the Commission not consider that, in view of the exponential development of e-commerce, it should launch information campaigns to warn consumers against the risks arising from this new form of commerce, and set up urgent and effective procedures to settle such cross-border disputes, especially in the most frequent cases, i.e. non-delivery or delivery of unsatisfactory products?

 
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