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Parliamentary questions
24 June 2008
H-0545/08
ORAL QUESTION for Question Time at the part-session in September I 2008 pursuant to Rule 109 of the Rules of Procedure by Giovanna Corda to the Commission

 Subject: Consumer complaints about e-commerce
 Answer 

The findings of a recent European Consumer Centre (ECC) survey have highlighted an extremely large number of disputes involving online purchases (in 2007, 2 583 disputes and 8 834 complaints).

Does the Commission not consider that, in view of the exponential development of e-commerce, it should launch information campaigns to warn consumers against the risks arising from this new form of commerce, and set up urgent and effective procedures to settle such cross-border disputes, especially in the most frequent cases, i.e. non-delivery or delivery of unsatisfactory products?

Original language of question: FR
Poslední aktualizace: 2. července 2008Právní upozornění