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Reimbursement and compensation in case of transport cancellation or delay: rights and their enforcement

21-01-2021

Following the COVID-19 outbreak, many trips have been cancelled as a result of measures introduced by Member States that substantially restricted travelling. Some companies have refused to refund customers and have imposed on them to use vouchers instead. This briefing aims to provide consumers with guidance and practical advice concerning their claims for reimbursement and compensation following travel cancellations or delays. It points at complaint forms to use, facilitations such as an alternative ...

Following the COVID-19 outbreak, many trips have been cancelled as a result of measures introduced by Member States that substantially restricted travelling. Some companies have refused to refund customers and have imposed on them to use vouchers instead. This briefing aims to provide consumers with guidance and practical advice concerning their claims for reimbursement and compensation following travel cancellations or delays. It points at complaint forms to use, facilitations such as an alternative dispute resolution and European small claims procedure. It also gives more precise information on claims concerning travel cancellations due to the COVID-19 crisis.

E-commerce rules, fit for the digital age

17-07-2020

This paper summarises the discussions that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce ...

This paper summarises the discussions that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce directive are no longer fit for purpose and need reforming in the DSA.

Artificial Intelligence:Opportunities and Challenges for the Internal Market and Consumer Protection

15-06-2020

Developing appropriate policies and regulations for AI is a priority for the European Union. AI has become a powerful driver of social transformation, reshaping individual lives and interactions as well as economical and political organisations. AI brings huge opportunities for development, sustainability, health and knowledge, as well as significant risks of unemployment, discrimination, exclusion, etc. Multiple areas are affected by AI, such as data protection (lawful and proportionate processing ...

Developing appropriate policies and regulations for AI is a priority for the European Union. AI has become a powerful driver of social transformation, reshaping individual lives and interactions as well as economical and political organisations. AI brings huge opportunities for development, sustainability, health and knowledge, as well as significant risks of unemployment, discrimination, exclusion, etc. Multiple areas are affected by AI, such as data protection (lawful and proportionate processing of personal data, subject to oversight), fair algorithmic treatment (not being subject to unjustified prejudice resulting from automated processing), transparency and explicability (knowing how and why a certain algorithmic response has been given or a decision made), protection from undue influence (not being misled, manipulated, or deceived). This collection of studies presents research resulting from ongoing interest of the Committee on the Internal Market and Consumer Protection in improving functioning of the Digital Single Market and developing European digital policies based on scientific evidence and expertise.

E-commerce rules, fit for the digital age - IMCO Workshop Proceedings

15-05-2020

The report summarises the discussion that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce ...

The report summarises the discussion that took place at the workshop on “E-commerce rules, fit for the digital age”. The E-commerce directive was elaborated twenty years ago and has been key in regulating online services. However, the role of the internet has drastically evolved over the last two decades. The Chair of IMCO Committee Prof Dr Petra de Sutter and the Rapporteur for the Digital Services Act (DSA) Mr Alex Agius Saliba co-chaired this workshop in order to discuss which areas of the E-commerce directive are no longer fit for purpose and need reforming in the DSA. This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies for the committee on the Internal Market and Consumer Protection (IMCO).

Dostupné komunikace pro podniky a spotřebitele

01-02-2018

Informační a komunikační technologie (IKT) a datové služby a služby internetového připojení zaujaly místo tradičních telefonních služeb, jakožto klíčové produkty pro spotřebitele i podniky. Dnes je audiovizuální obsah stále větší měrou k dispozici na vyžádání a internetové připojení 4G a 5G zažívá exponenciální růst. V reakci na to zřídila EU regulační rámec pro telekomunikace, který se vztahuje na pevné i bezdrátové telekomunikace, internet, vysílací a přenosové služby, a přijala soubor předpisů ...

Informační a komunikační technologie (IKT) a datové služby a služby internetového připojení zaujaly místo tradičních telefonních služeb, jakožto klíčové produkty pro spotřebitele i podniky. Dnes je audiovizuální obsah stále větší měrou k dispozici na vyžádání a internetové připojení 4G a 5G zažívá exponenciální růst. V reakci na to zřídila EU regulační rámec pro telekomunikace, který se vztahuje na pevné i bezdrátové telekomunikace, internet, vysílací a přenosové služby, a přijala soubor předpisů, které platí ve všech členských státech EU. Podle nedávného výzkumu, který uskutečnil výbor IMCO, přispívají telekomunikační služby každoročně 86,1 miliardy EUR k HDP Evropské unie a nová legislativní opatření zavedená Evropským parlamentem by mohla přinést dalších 40 miliard EUR.

Chystané akce

01-03-2021
Decarbonising European industry: hydrogen and other solutions (online event)
Seminář -
STOA
01-03-2021
Hearing on Transport of live animals in third countries
Slyšení -
ANIT
01-03-2021
Exchange of views with HR/VP Josep Borrell
Slyšení -
INGE

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