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Slovo (slova)
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Klíčové slovo
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Consumers and repair of products

17-09-2019

Repairing broken or damaged products can save consumers money by helping them postpone making replacement purchases, while also bringing benefits to the environment through lower waste production and use of resources. The EU's circular economy strategy considers maintenance and repair to be important ways of both keeping resources from being thrown away and of prolonging the lifespan of products. A 2018 European Commission behavioural study on consumer engagement in the circular economy showed that ...

Repairing broken or damaged products can save consumers money by helping them postpone making replacement purchases, while also bringing benefits to the environment through lower waste production and use of resources. The EU's circular economy strategy considers maintenance and repair to be important ways of both keeping resources from being thrown away and of prolonging the lifespan of products. A 2018 European Commission behavioural study on consumer engagement in the circular economy showed that 64 % of consumers always repair broken or damaged products. The top reason for not repairing products was the high price of repair, followed by the preference to get a new product and the feeling that the old product was obsolete or out of fashion. As for repairers, especially independent ones, they often complain about having no access to original spare parts, technical information, diagnostic software and training, as manufacturers sometimes limit these to their own after-sales services or to recognised repairers of a specific brand. EU consumer legislation regulates the right of consumers to have products repaired within the legal guarantee period, but not beyond its expiry or for defects not covered by the guarantee. Efforts to ensure access to repair are also included in EU environmental and product legislation. The upcoming ecodesign requirements for TV screens, refrigerators, lighting, household washing machines and dishwashers are expected to ensure that independent repairers have access to spare parts and repair information. The European Parliament has called for extending the ecodesign requirements to non-energy related products, including the reparability of products, more systematically in ecodesign legislation, and extending the duration of legal guarantees. Similar calls have come from a range of stakeholders.

Artificial Intelligence and civil law; liability rules for drones

13-12-2018

This study – commissioned by the European Parliament’s Policy Department for Citizens’ Rights and Constitutional Affairs at the request of the JURI Committee – analyses existing European and national legislation on the regulation of drones for civil use, discussing how they are defined and classified, whether certification and registration is required, how liability is apportioned between the subjects involved, and if compulsory insurance is provided for. Finally, on the basis of a risk-management ...

This study – commissioned by the European Parliament’s Policy Department for Citizens’ Rights and Constitutional Affairs at the request of the JURI Committee – analyses existing European and national legislation on the regulation of drones for civil use, discussing how they are defined and classified, whether certification and registration is required, how liability is apportioned between the subjects involved, and if compulsory insurance is provided for. Finally, on the basis of a risk-management approach, the study elaborates recommendations for future policy formulation.

Externí autor

Andrea Bertolini

The Proposal for a Regulation on a Common European Sales Law : Provisions on Remedies

15-06-2012

This note contains an analysis of the remedial system under the proposal for a Regulation on a Common European Sales Law and some suggestions for possible amendments, focusing in particular on the delivery of goods not conforming to the contract, in line with the position of the German Federal Bar.

This note contains an analysis of the remedial system under the proposal for a Regulation on a Common European Sales Law and some suggestions for possible amendments, focusing in particular on the delivery of goods not conforming to the contract, in line with the position of the German Federal Bar.

Externí autor

Burghard PILTZ (Committee on European Contract Law of the German Federal Bar)

Consumer Experience of Legal Guarantees - Transposition and Implementation of the Two Year Guarantee Contained in the Sales Directive

15-01-2009

Executive summary This study was tasked to investigate the level of consumer awareness of their warranty rights, to what extent consumers exercise these rights, as well as their experiences when using them, as implemented in their countries. The study focuses in particular on Article 3 and 5 of the Consumer Sales Directive (1999/44/EC), on time limits and on the remedies available to consumers. It looks at the available evidence Europe-wide, and examines through original qualitative research experiences ...

Executive summary This study was tasked to investigate the level of consumer awareness of their warranty rights, to what extent consumers exercise these rights, as well as their experiences when using them, as implemented in their countries. The study focuses in particular on Article 3 and 5 of the Consumer Sales Directive (1999/44/EC), on time limits and on the remedies available to consumers. It looks at the available evidence Europe-wide, and examines through original qualitative research experiences in three Member States – Italy, Poland and the United Kingdom. [...]

Externí autor

Frank Alleweldt (Project director), Anna Fielder (Lead author), Steven Locke (Second reader), Senda Kara and Sara Buccino (Civic Consulting, Berlin, Germany)

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