Consumer policy: principles and instruments

01-11-2017

Effective consumer protection policy ensures that the single market can function properly and efficiently[1]. It aims to guarantee consumers’ rights vis-à-vis merchants and provide enhanced protection for vulnerable consumers[2].Consumer protection rules have the potential to improve market outcomes for the entire economy. They make markets fairer and, with the improved quality of information provided for consumers, they can lead to greener and more social-market outcomes. Empowering consumers and effectively protecting their safety and economic interests have become essential goals of EU policy.

Effective consumer protection policy ensures that the single market can function properly and efficiently[1]. It aims to guarantee consumers’ rights vis-à-vis merchants and provide enhanced protection for vulnerable consumers[2].Consumer protection rules have the potential to improve market outcomes for the entire economy. They make markets fairer and, with the improved quality of information provided for consumers, they can lead to greener and more social-market outcomes. Empowering consumers and effectively protecting their safety and economic interests have become essential goals of EU policy.