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Following the COVID-19 outbreak, many trips have been cancelled as a result of measures introduced by Member States that substantially restricted travelling. Some companies have refused to refund customers and have imposed on them to use vouchers instead. This briefing aims to provide consumers with guidance and practical advice concerning their claims for reimbursement and compensation following travel cancellations or delays. It points at complaint forms to use, facilitations such as an alternative ...

The original full study reflects on responsibilities and duties of care of online intermediaries as set out in Directive 2000/31/EC (E-Commerce Directive, ECD) and gives recommendations for a possible future EU Digital Services Act.

This at a glance presents an overview of the current state of play in the area of e-commerce. It discusses the existing legislative framework of the Digital Single Market as well as the technology-driven changes of market and economy that have taken place over the last twenty years. The analysis identifies areas prone to producing a positive reaction to legislative intervention. This document was provided by the Policy Department for Economic, Scientific and Quality of Life Policies at the request ...

Developing appropriate policies and regulations for AI is a priority for the European Union. AI has become a powerful driver of social transformation, reshaping individual lives and interactions as well as economical and political organisations. AI brings huge opportunities for development, sustainability, health and knowledge, as well as significant risks of unemployment, discrimination, exclusion, etc. Multiple areas are affected by AI, such as data protection (lawful and proportionate processing ...

While the E-commerce directive has been the cornerstone of the Internal Market for the last twenty years, Members of the European Parliament´s Internal Market and Consumer Protection Committe noted that the Digital Single Market is affected by increasing fragmentation in tackling illegal content online, difficulties to promote market entry and consumer welfare, and ineffectiveness of enforcement and cooperation between Member State. In order to improve functioning of the Single Market, IMCO Committee ...

Developing appropriate policies and regulations for AI is a priority for the European Union. AI has become a powerful driver of social transformation, reshaping individual lives and interactions as well as economical and political organisations. AI brings huge opportunities for development, sustainability, health and knowledge, as well as significant risks of unemployment, discrimination, exclusion, etc. Multiple areas are affected by AI, such as data protection (lawful and proportionate processing ...

The commissioner-designate, Thierry Breton, appeared before the European Parliament on 14 November 2019 to answer questions put by MEPs from the Committees on Industry, research and energy and Internal market and consumer protection. During the hearing, he made a number of commitments which are highlighted in this document. These commitments refer to his portfolio, as described in the mission letter sent to him by Ursula von der Leyen, President-elect of the European Commission, including: - The ...

The commissioner-designate, Margrethe Vestager, appeared before the European Parliament on 8 October 2019 to answer questions from MEPs in the Committees on Industry, Research and Energy, Internal Market and Consumer Protection and Economic and Monetary Affairs. During the hearing, she made a number of commitments which are highlighted in this document. These commitments refer to her portfolio, as described in the mission letter sent to her by Ursula von der Leyen, President-elect of the European ...

This collection of studies summarizes the benefits of the legislation adopted by the European Parliament in the area of free movement of goods, services, Digital Single Market and public procurement. These benefits are estimated at a total amount of 985 billion euros annually. European legislation has further important potential in delivering economic benefits for European citizens and businesses.

Proceedings summarise the EP-EUI roundtable on the Strategy for Artificial Intelligence in Europe. The roundtable with academics from European University Institute involved MEP Róża THUN (Chair of the Digital Single Market Working Group of the Committee for the Internal Market and Consumer Protection), MEP Mady DELVAUX (MEP), Mr Riccardo RIBERA D’ALCALA, Director-General of DG IPOL, European Parliament, Ms Catelijne MULLER (European Economic and Social Committee), and Dr Cecile HUET, the Deputy Head ...