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Passenger Rights

Europe has experienced a boom in mobility over the last thirty years. Community legislation has therefore been introduced for all modes of transport to protect passenger rights and ensure they are not lost in a myriad of national rules.


To protect citizens and support the Commission’s goal of a completing the internal market in products and services the EU has adopted rules covering:

If you have experienced delays, cancellations, damaged luggage, or have special mobility needs visit the ‘Your Europe’ passenger rights website where you can find information and advice on your rights and how you can get a refund or compensation.


Passenger Rights App

You can download the “Your Passenger Rights” app to your smartphone for free to check your rights immediately and on the spot. (Google Android , iPhone , iPad , Windows Phone ).